TERMS & CONDITIONS
Last updated: August 2026
These Terms & Conditions apply when you use our website or purchase products from us. By using this website or placing an order, you agree to these terms.
ORDERS
When you place an order with SOVA, you are offering to purchase the products in your order at the price shown.
All orders are subject to availability and acceptance by us.
Once your order has been successfully placed, you will receive an order confirmation by email.
We reserve the right to cancel or decline an order where reasonably necessary, including where a product is unavailable, pricing or product information is incorrect, payment cannot be processed, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been received, we will refund the applicable amount.
PRICING & PAYMENT
All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.
Shipping costs are displayed separately at checkout where applicable.
Payment can be made using the payment methods available at checkout. Payments are securely processed through our third-party payment providers.
We take reasonable care to ensure pricing and product information is accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order.
PRODUCT AVAILABILITY
Products are subject to availability.
As some SOVA products may be produced in limited quantities, an item placed in your cart is not guaranteed until your order has been successfully completed.
If an item becomes unavailable after you place an order, we’ll contact you and provide an appropriate refund or alternative where agreed.
PRODUCT INFORMATION
We make reasonable efforts to display our products, colours, descriptions and sizing accurately.
Colours may appear slightly different depending on your device or screen settings.
Measurements and sizing information are provided as a guide and may vary slightly between products.
SHIPPING & DELIVERY
Orders are shipped to the delivery address provided at checkout.
Please ensure your shipping information is accurate before submitting your order.
Estimated dispatch and delivery times are provided as a guide and may be affected by circumstances outside our reasonable control.
For further information, please see our Shipping & Returns page.
RETURNS & EXCHANGES
Returns and exchanges are subject to our Shipping & Returns policy.
Items returned for change of mind must meet the conditions outlined in that policy.
Nothing in these Terms & Conditions or our Returns Policy limits any rights you may have under applicable consumer law.
FAULTY PRODUCTS
If you believe a product is faulty, please contact us with your order details and information about the issue.
Where applicable, our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
We will meet our obligations under applicable New Zealand consumer law.
PROMOTIONS & DISCOUNT CODES
Promotional offers and discount codes may be subject to additional terms, including expiry dates, minimum spend requirements or product exclusions.
Unless otherwise stated, promotional codes cannot be combined with other offers.
We reserve the right to withdraw or amend a promotion where reasonably necessary.
INTELLECTUAL PROPERTY
The SOVA name, logos, graphics, photographs, designs, website content and other brand materials are owned by or licensed to SOVA unless otherwise stated.
They may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
WEBSITE USE
You agree not to misuse our website, interfere with its operation, attempt to gain unauthorised access to our systems, or use the website for unlawful purposes.
We may restrict access to the website where reasonably necessary to protect SOVA, our customers or our systems.
THIRD-PARTY SERVICES
Our website may use third-party services to provide functions such as payments and delivery.
Your use of some third-party services may also be subject to the relevant provider’s terms and privacy policies.
PRIVACY
We handle personal information in accordance with our Privacy Policy.
Please review our Privacy Policy for information about what we collect and how we use and protect your information.
LIABILITY
To the extent permitted by law, SOVA is not responsible for indirect or consequential loss arising from your use of our website or products.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable law.
CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
Any updated terms will take effect when published on our website. The latest version will always be available on this page.
GOVERNING LAW
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes will be subject to the jurisdiction of the New Zealand courts, subject to any rights you may have under applicable consumer law.
CONTACT
Questions about these Terms & Conditions can be sent to hello@sovabrand.com.